Certificate In Front Office Operation
Certificate in Front Office Operations is a 1½ year Certificate level program related to reception procedures like receiving the guests, making room reservations, handling correspondence, preparing bills, keeping accounts of the guest services up to date, etc.
It is a speciality course in Managing Front office Operations across all Hospitality and Tourism Sectors. This course deals with Customer and Guest Care management, Reservation, Reception, International laws in Front Office Operation, Hotel Accounting systems, Marketing Management and Communication etc.
This Program comprises internship, theoretical and practical study. The Course duration is for 1½ Year including 6 Months of Industrial Training. This Certificate programme prepares students to work effectively as Receptionists, Guest Relations Officers, Reservation Agents, Cashiers and Night Auditors.
In the Front Office Operations programme, students are taught on making & maintaining work calls for public relations and skills in dealing with different types of people. Communication ability and personality are essential characteristics, and knowledge of languages is an asset to work in the front office department.
Because it is a place where a client makes his first personal contact with the establishment, forms his first impression, and receives all the information and advice required for his stay. There are enormous opportunities for the candidates in the areas such as Multi-National Organizations, Organizations, resorts, hotels, travel agencies, tour agencies, restaurants, etc.
